Hiring Medical Call Center Services
Medical professionals are one of the busiest groups of people imaginable. They have mountains of paperwork to deal with, they see patients throughout the day, deal with emergency situations, manage their offices and staff and must find time to do other things like sleep and eat! It is little wonder that they look for office support where and whenever possible. This is the reason most choose to hire a medical answering service to deal with their office telephones after the work day has ended.
Most doctors know how important it is for a patient to be able to speak to a "live" operator, and this is one of the primary issues when beginning the search for a telephone answering service.
Of course the promise that a live operator will take the call does not mean that the process of actually reaching them will be efficient, satisfactory or easy. We have all had to deal with heavily automated phone systems only to get to an operator and be put on hold for a seemingly interminable period. As a doctor or medical professional you know that this is not acceptable and should look only into hiring a service that guarantees very short "hold" periods and dedicated operators. This means the staffing should be adequate to the volume of calls they must answer and it is perfectly fine to demand such information before hiring a medical call center.
Once a patient is on the line with an operator it is also important to know if they are receiving the best care possible. This means that the operator should speak clear and comprehensible English, know their HIPAA rules and regulations, and know exactly how you would like your patients to be treated.
Why is their English important? A majority of telephone users have had to dial in for support or service for one thing or another and have found themselves speaking to someone who knows English as a second language. While this is not usually an impediment where technical support or customer service is concerned, someone with concerns about their health or in dire need of communication with their doctor may be greatly upset by misunderstandings, the need to speak very slowly and to perhaps repeat themselves. For these reasons it is probably best to hire a medical call center that will never outsource their work.
Additionally, outsourced call centers can usually not guarantee the same emergency and disaster services as those based with
About the Author:MedConnectUSA is a leading provider of medical answering services and telemessaging services. MedConnectUSA has been serving the health care industry since 1991. MedConnectUSA handles routine and emergency calls for the medical industry only and all calls are answered by HIPAA trained, US operators.
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